Focused on offering a solution at the size of each customer, we design a methodology for an initial survey with the premise to establish the services to be provided and the way to perform them. This comprises three steps:
Our operational platforms, CRM, Servers, Dialers, Recorders and Applications are capable of being customized for the development of any action required by our customers.
The customer service operations are usually focused on the attention of incoming calls for simple consultations, such as: available balances, expiration/closing dates, availability agreements, charges/interest or commissions details, information about debit operations, addresses of nearest branches / ATMs, etc.
Our call processes allow us to provide the whole range of the following services:
Our processes diagram is based on an integrated relationship with the customer, which, together with a customized technical structure, with permanent training and supervision, generates a constant optimization of the management results.
The service of Business Process Outsourcing (BPO) or Back Office service offers different options, which are planned and executed in our platforms, according to the operative needs of each customer:
The company has the possibility to generate automated reports for our clients with frequency and content to be defined according to the planned strategy for management. Control may include:
We started in the certification process on its model COPC Operations Management – GDM environment services:
The COPC is a management methodology that ensures improved results both as SATISFACTION REVENUE AND COSTS. This rule establishing best practices in relation to customers, has a global reach.
The COPC model -GDM is a global, integrated system that seeks to guide the implementation of best practices validated and internationally recognized management.
Framed by our vision of business as multilatina NOW for Argentina Operations & amp; Paraguay, achieve certification and keep in time is to provide our customers with leadership and quality assurance in the industry Contact cntros internationally.
Our entire organization does in focus to maximize the quality of care, customizing the solutions we provide to our customers; and this has been the main factor permitío we create business relationships with history of more than 30 years.
Martínez de Alzaga is a company founded over 30 years ago by its current owner, Gerardo Miranda. We specialize in Collection Management and Debt Recovery for Banks, Financial and Business Services.
Today, we are proud of:
To optimize our clients’ collection cycle by increasing their debt recovery in the shortest time possible, thus achieving loyalty of their portfolio.
To remain as one of the leaders in the service by adding new technologies and human resources to continue expanding our structure, history, results and customer service.
Our organization is divided into 5 managements, made up by a work team specialized in debt recovery for our clients: